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Full text of "Laptop Service Manual: HP OBXE3 GD_sg"

HP Notebook PC 



Startup Guide 



For other Service and User Manuals, go to www.ManualDepot.com 



Notice 



This manual and any examples contained herein are provided "as is" and are subject to 
change without notice. Hewlett-Packard Company makes no warranty of any kind with 
regard to this manual, including, but not limited to, the implied warranties of 
merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be 
liable for any errors or for incidental or consequential damages in connection with the 
furnishing, performance, or use of this manual or the examples herein. 

Consumer transactions in Australia and the United Kingdom: The above disclaimers and 
limitations shall not apply to Consumer transactions in Australia and the United Kingdom 
and shall not affect the statutory rights of Consumers. 

© Copyright Hewlett-Packard Company 2000. All rights reserved. Reproduction, 
adaptation, or translation of this manual is prohibited without prior written permission of 
Hewlett-Packard Company, except as allowed under the copyright laws. 

The programs that control this product are copyrighted and all rights are reserved. 
Reproduction, adaptation, or translation of those programs without prior written 
permission of Hewlett-Packard Co. is also prohibited. 

Portions of the programs that control this product may also be copyrighted by Microsoft 
Corporation, Phoenix Technologies, Ltd., ESS, S3 Incorporated, Accton, and Adobe 
Systems Incorporated. See the individual programs for additional copyright notices. 

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft 
Corporation. Pentium and the Intel Inside logo are U.S. registered trademarks and MMX 
is a U.S. trademark of Intel Corporation. Adobe and Acrobat are trademarks of Adobe 
Systems Incorporated. 

Hewlett-Packard Company 
HP Notebook Customer Care 
1000 NE Circle Blvd., MS 425E 
Corvallis, OR 97330, U.S.A. 



Startup Guide 



HP Software Product License Agreement 



Your notebook PC contains factory-installed software programs. Please read the Software 
License Agreement before proceeding. 

Carefully read this License Agreement before proceeding to operate this equipment. 
Rights in the software are offered only on the condition that the customer agrees to 
all terms and conditions of the License Agreement. Proceeding to operate the 
equipment indicates your acceptance of these terms and conditions. If you do not 
agree with the terms of the License Agreement, you must now either remove the 
software from your hard disk drive and destroy the Recovery CD, or return the 
complete computer and software for a full refund. 

Proceeding with configuration signifies your acceptance of the License Terms. 

Unless otherwise stated below, this HP Software Product License Agreement shall 
govern the use of all software that is provided to you, the customer, as part of the 
HP computer product. It shall supersede any non-HP software license terms that 
may be found online, or in any documentation or other materials contained in the 
computer product packaging. 

Note: Operating System Software by Microsoft is licensed to you under the Microsoft 
End User License Agreement (EULA). 

The following License Terms govern the use of the software: 

Use. Customer may use the software on any one computer. Customer may not network the 
software or otherwise use it on more than one computer. Customer may not reverse 
assemble or decompile the software unless authorized by law. 

Copies and Adaptations. Customer may make copies or adaptations of the software (a) 
for archival purposes or (b) when copying or adaptation is an essential step in the use of 
the software with a computer so long as the copies and adaptations are used in no other 
manner. 

Ownership. Customer agrees that he/she does not have any title or ownership of the 
software, other than ownership of the physical media. Customer acknowledges and agrees 
that the software is copyrighted and protected under the copyright laws. Customer 
acknowledges and agrees that the software may have been developed by a third party 
software supplier named in the copyright notices included with the software, who shall be 
authorized to hold the Customer responsible for any copyright infringement or violation 
of this Agreement. 

Product Recovery CD-ROM. If your computer was shipped with a product recovery 
CD-ROM: (i) The product recovery CD-ROM and/or support utility software may be 
used only for restoring the hard disk of the HP computer with which the product recovery 
CD-ROM was originally provided, (ii) The use of any operating system software by 



Startup Guide 



Microsoft contained in any such product recovery CD-ROM shall be governed by the 
Microsoft End User License Agreement (EULA). 

Transfer of Rights in Software. Customer may transfer rights in the software to a third 
party only as part of the transfer of all rights and only if Customer obtains the prior 
agreement of the third party to be bound by the terms of this License Agreement. Upon 
such a transfer, Customer agrees that his/her rights in the software are terminated and that 
he/she will either destroy his/her copies and adaptations or deliver them to the third party. 

Sublicensing and Distribution. Customer may not lease, sublicense the software, or 
distribute copies or adaptations of the software to the public in physical media or by 
telecommunication without the prior written consent of Hewlett-Packard. 

Termination. Hewlett-Packard may terminate this software license for failure to comply 
with any of these terms provided Hewlett-Packard has requested Customer to cure the 
failure and Customer has failed to do so within thirty (30) days of such notice. 

Updates And Upgrades. Customer agrees that the software does not include updates and 
upgrades which may be available from Hewlett-Packard under a separate support 
agreement. 

Export Clause. Customer agrees not to export or re-export the software or any copy or 
adaptation in violation of the U.S. Export Administration regulations or other applicable 
regulation. 

U.S. Government Restricted Rights. Use, duplication, or disclosure by the U.S. 
Government is subject to restrictions as set forth in subparagraph (c)(1)(h) of the Rights 
in Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett- 
Packard Company, 3000 Hanover Street, Palo Alto, CA 94304, U.S.A. Rights for non- 
DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227- 
19(0(1,2). 



Edition History 



Edition 1 October 2000 

Edition 2 January 2001 

Edition 3 May 2001 



® 



This manual is printed on recycled paper. 



Startup Guide 



Contents 



Introducing Your Computer 7 

Taking Inventory 8 

Software bundled on your computer 8 

To find more information 9 

Identifying Parts of the Notebook 10 

Top and right side view 10 

Front view 11 

Rear and left side view 12 

Bottom view 13 

Status lights 14 

Multimedia buttons 15 

Setting Up the Computer 16 

To install the battery 16 

To connect AC power 17 

To connect a phone line 18 

To turn on the computer 19 

To set up Windows 19 

To register your computer 20 

To reset your computer 21 



Using Your Computer 23 

Operating the Computer 24 

To use the Fn hotkeys 24 

To use the touch pad 25 

Working in Comfort with a Notebook PC 27 



Traveling with Your Computer 29 

Managing Power Consumption 30 

To use manual power management 30 

Using Battery Power 33 

To check the battery status 33 

To respond to a low-battery warning 34 



Configuring and Expanding Your Computer 35 

Installing RAM modules 36 

Removing RAM modules 38 

Expanding the hibernate partition 39 



Startup Guide 



Service and Support 41 

Hewlett-Packard Limited Warranty Statement 42 

Getting Support for Your HP Notebook PC 44 

To use the Reference Guide 44 

To get help from the HP notebook website 44 

To call HP for Service and Support 45 

Obtaining Repair Service 48 

To receive warranty repair service 48 

To prepare your computer for shipment 48 



Solving Problems with Your Computer 51 

Troubleshooting Techniques 52 

Display problems 52 

Power and battery problems 53 

Startup problems 55 

Standby and resume problems 56 

Testing Hardware Operation 57 

Recovering and Reinstalling Software 59 

To recover the factory installation of your hard disk 59 

Removing and Reinstalling the Hard Disk Drive 60 

If you decide to remove the hard disk drive 60 

To install the hard disk drive again 62 



Specifications and Regulatory Information 63 

Hardware and Software Specifications 64 

Safety Information 65 

Power Cords 65 

Battery Safety 66 

Laser Safety 67 

LED Safety 67 

Regulatory Information 68 

U.S.A 68 

Canada 69 

European Union 69 

Japan 70 

Russia 70 

International 70 



Index 73 



Startup Guide 



Introducing Your Computer 



Startup Guide 



Introducing Your Computer 
Taking Inventory 



Taking Inventory 



Your HP notebook PC is shipped with these items: 

• battery 

• AC adapter and power cord 

• Quick Start sheet 

• HP notebook PC Startup Guide 

• Recovery CD (or CDs), used to restore Windows and all software included with your 
computer 

• Microsoft Windows manual (Windows 98, Windows Millennium Edition [ME] or 
Windows 2000) 

• telephone cord (if your computer has a built-in modem) 



Software bundled on your computer 

Your HP notebook PC comes with preinstalled software, and various models are 
configured with different combinations of software. To see the list of software included 
with your computer, check HP Notes in the HP Library: click Start, Programs, 
HP Library, HP Notes — or double-click the HP Notes icon on the desktop. 

For Windows ME, click Start, Help, Your HP Notebook, HP Notes. 



8 Startup Guide 



Introducing Your Computer 
Taking Inventory 



To find more information 



Source 

Quick Start sheet 

Reference Guide 



HP Notes 



Here are some sources of information about your HP notebook PC. 
Description 

This pictorial introduction shows you how to get the computer up and 
running quickly. 

The Reference Guide is a help file located on your hard drive. It provides 
you with detailed information about your notebook PC (Start, Programs, 
HP Library, Reference Guide). 

For Windows ME: Click Start, Help, Your HP Notebook, HP Reference 
Guide. 

This document contains late-breaking information available after the 
Reference Guide was completed (Start, Programs, HP Library, 
HP Notes — or double-click the HP Notes icon on the desktop). 



Introductory Microsoft 
manual for Windows 

Windows Help 

HP notebook PC website 



For Windows ME: Click Start, Help, Your HP Notebook, HP Notes. 

This manual contains information about using the standard features of 
Microsoft Windows (Windows 98, Windows ME or Windows 2000, 
depending on which operating system your computer is shipped with). 

Click Start, Help. 

www.hp.com/notebooks 



Startup Guide 



Introducing Your Computer 
Identifying Parts of the Notebook 



Identifying Parts of the Notebook 



Top and right side view 




1 


One-Touch buttons 


8 


CD-ROM, CD-RW, DVD, or CD-RW/DVD 
drive 


2 


Power switch 


9 


Microphone 


3 


Status lights (see "Status lights" on page 14) 


10 


CD-ROM or DVD eject button 


4 


Pad Lock touch pad on/off button 


11 


Blue standby button 


5 


Touch pad (pointing device) 


12 


Modem port (on selected models) 


6 


Scroll up/down toggle 


13 


LAN port (on selected models) 


7 


Click buttons 







10 Startup Guide 



Introducing Your Computer 
Identifying Parts of the Notebook 



Front view 




1 4 Headphone audio jack 

15 Status panel mode select button (on selected models) 

16 Status panel (on selected models) 

17 Multimedia buttons (on selected models) (see 
"Multimedia Buttons" in the Reference Guide) 

18 Latch (to open computer) 



Startup Guide 11 



Introducing Your Computer 
Identifying Parts of the Notebook 



Rear and left side view 



\ 









19 


AC adapter (power) jack 


26 


20 


PS/2 port (external mouse or keyboard) 


27 


21 


Serial port 


28 


22 


Parallel port 


29 


23 


VGA port (external monitor) 


30 


24 


Infrared port (on selected models) 


31 


25 


TV output port 


32 



USB ports 

Microphone jack 

Kensington lock slot (security connector) 

PC card slots 

System-off button (for resetting computer) 

PC card eject buttons 

Floppy disk drive 



12 Startup Guide 



Introducing Your Computer 
Identifying Parts of the Notebook 



Bottom view 




33 Battery 

34 Battery latch 

35 RAM expansion cover 

36 Port replicator (docking) connector (on selected 
models) 



Startup Guide 13 



Introducing Your Computer 
Identifying Parts of the Notebook 



Status lights 




1 Power 

2 Battery 

3 Caps lock (capital letters) 

4 Num lock (numeric keypad) 

5 Scroll lock 

6 Floppy disk drive access 

7 Hard disk drive access 

8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access 



14 Startup Guide 



Introducing Your Computer 
Identifying Parts of the Notebook 



Multimedia buttons 

(Provided for selected models.) The multimedia buttons are on the front of the 
computer, to the right of the status display. They control the computer's CD, DVD, or 
MP3 player in the same way the controls of a standalone multimedia player control its 
functions. 

The buttons also work if the system is turned on, though in that case you don't need to use 
the multimedia power switch to turn on the player. When the computer is on, the volume 
control buttons also govern the volume for most other audio applications. 

If the system is turned off (or in standby or hibernate mode), you can still use the player 
for audio CD playback. Slide the multimedia power switch to the left to activate the 
player without turning on the computer. 




1 Multimedia power (use only when system is turned off or 
in standby or hibernate mode) 

2 Previous track 

3 Play/pause 

4 Stop (when computer is on)* 
Stop/eject (when computer is off) 

5 Next track 

6 Volume control down 

7 Volume control up 

*You can eject a CD or DVD by pressing the eject button 
on the CD/DVD drive. 



Startup Guide 15 



Introducing Your Computer 
Setting Up the Computer 



Setting Up the Computer 



WARNING 



To install the battery 



Your computer is shipped with the battery installed. If the battery has been removed, you 
can install it by inserting it into the battery bay on the bottom of your computer. Insert the 
back edge first, as shown, then press down the front edge until the battery latch clicks 
shut. 




Once you have installed the battery, connect the AC adapter to the computer and recharge 
the battery while you work. You can also replace a low battery with another that is more 
fully charged. 

Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or 
explode, releasing hazardous chemicals. A rechargeable battery must be recycled 
or disposed of properly. 



16 Startup Guide 



Introducing Your Computer 
Setting Up the Computer 



To connect AC power 

Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The 
battery starts charging. 




CAUTION 



Use only an HP AC adapter intended for this product, either the adapter that came 
with the computer or another authorized HP adapter. Using an unauthorized AC 
adapter can damage the computer and may void your warranty. Refer to the 
warranty statement for your product. 



Startup Guide 17 



Introducing Your Computer 
Setting Up the Computer 



To connect a phone line 



CAUTION 



Selected models of the HP notebook PC include a built-in modem. If you prefer, you can 
instead use a PC card modem or an external modem to connect a phone line. 

1 . Plug one end of the phone line into the modem phone jack on the computer. Be sure it 
clicks into place. 




2. Plug the other end of the phone line into a telephone jack. (If the phone line does not 
fit your telephone jack, you may need to use an adapter.) 

Your built-in modem may not work with multiple phone lines or a private branch 
exchange (PBX). It cannot be connected to a coin-operated telephone, and it does 
not work with party lines. Some of these connections may result in excess electrical 
voltage and could cause a malfunction in the internal modem. Check your 
telephone line type prior to connecting your phone line. 



18 Startup Guide 



Introducing Your Computer 
Setting Up the Computer 



To turn on the computer 

Slide the power switch to the left — it's the control above the left side of the keyboard. 
Windows starts automatically. If you are turning on the computer for the first time, go to 
"To set up Windows" on page 19. 

The power status light next to the power switch (see "Status lights" on page 14) reports 
the following: 

• steady green light: computer is on 

• steady amber light: computer is in system standby (or suspend) mode 

• no light: computer is off or in hibernate mode 

See "Managing Power Consumption" on page 30 for additional information about turning 
off your computer. 

Hint if your computer does not turn on when operating on battery power, the battery may be 

out of power. Plug in the AC adapter and slide the power switch to the left again. 



To set up Windows 



Your HP notebook has Microsoft Windows — either Windows 98, Windows ME or 
Windows 2000 — preinstalled on the hard disk drive. The first time you turn on your 
computer, a Windows Setup program will automatically run so that you can customize 
your setup. 

Before you begin, connect the AC adapter to your notebook, since your battery may not 
be sufficiently charged to complete the Windows setup. Also, be sure to connect the 
notebook to a phone line; see "To connect a phone line" on page 18. 

1 . Slide the power switch to the left. 

2. The Windows Setup program starts automatically. 

3. Follow the instructions as they appear on the screen. 
During setup, you are prompted to: 

• enter a user name 

• accept the License Agreement 



Startup Guide 19 



Introducing Your Computer 
Setting Up the Computer 



You can also register your computer at this time. Follow the instructions on the screen 
during setup, or — if registration does not occur during setup — double-click the HP 
Notebook Registration icon on the desktop. 

Note You may be required to enter your Windows ID number. To locate it, look on the 

Certificate of Authenticity packaged with the Microsoft Windows manual or look for a 
sticker in the battery compartment. 

If you have any connection problems with your modem, try redialing. If that doesn't 
work, you can skip registration for now. 



To register your computer 

Be sure to register your computer. Registering is free and fast, and it ensures you will 
receive quicker, more personalized support. The information you provide during 
registration will be used to provide you with better products and services. 

There are three ways to register: 

By modem 

If you have Windows 98 or Windows ME, you are prompted automatically to register. To 
register by modem, see that the phone is connected, then follow the onscreen instructions. 

If you have Windows 2000, you are not prompted to register, but you can register by 
modem if you double-click the HP Notebook Registration icon on the desktop or click the 
Register link in the Windows 2000 welcome screen. See that the phone line is connected 
and follow the onscreen instructions. 

If you choose not to register right away, you can register by modem later by double- 
clicking the Registration icon on the desktop. This icon disappears after you register. 

Note in Windows 2000, if the registration application is launched from a reminder (e.g., from 

the Microsoft Task Scheduler), it may fail to find a phone number for your country. In 
this case, double-click the HP Notebook Registration icon on the desktop and the 
application will succeed in finding a phone number to register successfully. 



Note if you encounter a busy signal while attempting to register by modem, the registration 

client may suspend with an hourglass icon. Click the Back button and dial -out again. 

If your computer does not have a built-in modem, you can register after you set up a PC 
card modem or an external modem — or you can register by phone or fax. 



20 Startup Guide 



Introducing Your Computer 
Setting Up the Computer 



By phone 

You can call your HP Customer Care Center and register by phone. Check "To call HP " 
on page 45 for the phone number. 

By fax 

If a printer is connected to your computer, you can print a copy of your registration and 
fax it to HP. You will find the fax number on the registration form. 



To reset your computer 



If Windows or your computer stops responding, you can reset the computer and restart 
Windows. 

1. If possible, shut down Windows (Start, Shut Down, Shut down, OK). 

2. If the computer does not shut down, slide and hold the power switch for five seconds, 
then release it. 

3. If the computer still does not shut down, insert a pin or straightened paper clip into the 
recess on the left side of the computer, underneath the PC card eject buttons. 




After the computer shuts down, slide the power switch and release it to turn the 
computer on again. 



Startup Guide 21 



Using Your Computer 



Startup Guide 23 



Using Your Computer 
Operating the Computer 



Operating the Computer 



To use the Fn hot keys 




The combination of the Fn key plus another key creates a hot key — a shortcut key 
sequence — for various system controls. Press and hold Fn while pressing the appropriate 
key. (When using an external keyboard, press and hold Ctrl+Alt with the appropriate 
key — use the Ctrl and Alt keys on the left side of the keyboard.) 



Hot key Does this 

Fn+F1 Decreases the display's brightness (TFT screens only) 

Fn+F2 Increases the display's brightness (TFT screens only) 

Fn+F3 Decreases the display's brightness (HPA screens only) 

Fn+F4 Increases the display's brightness (HPA screens only) 

Fn+F5 Switches among the built-in display, an external display, and 

simultaneous displays. It does not switch to a TV display 
connected to the TV output port. 

Fn+F7 Toggles the sound on and off (mutes sound) 

Fn+F8 Toggles the embedded numeric keypad on and off 

Fn+Lock key* Toggles Scroll Lock on and off (except on external keyboard) 

Fn+Up arrow Increases sound volume (except on external keyboard) 

Fn+Down arrow Decreases sound volume (except on external keyboard) 

The Lock key is in the top row of the keyboard: 



24 Startup Guide 



Using Your Computer 
Operating the Computer 



To use the touch pad 

The touch pad, a touch-sensitive pointing device that controls the motion and speed of the 
pointer on the screen, is built into your computer. 




1 Pad Lock (touch pad on/off button) 

2 Touch pad (pointing device) 

3 Scroll up/down toggle 

4 Click buttons 

Move a thumb or finger across the touch pad in the direction you want the pointer to 
move. 

Use the click buttons, which function like the left and right buttons on a mouse, to 
make your selection. You can also tap on the touch pad instead of clicking a button. 

To open an application, move the pointer over the icon, then press the left click button 
twice rapidly (double-click). You can instead tap twice on the touch pad. 

To make a menu selection, move the pointer to the item and click the left click button 
once. 

To open the shortcut menu for an item, move the pointer over the item and click the 
right click button. 

To drag an item, move the pointer over the item. Press and hold the left click button 
while you move the pointer to the new location. Release the button. 



Startup Guide 25 



Using Your Computer 
Operating the Computer 



To scroll up and down, press the top or bottom of the center toggle below the touch 
pad. 

To disable the touch pad, press the Pad Lock button. (The amber touch pad indicator 
lights.) To reenable it, press the Pad Lock button again. You may wish to disable the 
touch pad, for example, when you are entering text and do not want to move the 
cursor accidentally. Avoid contact with the touch pad itself at the same time you are 
pressing the Pad Lock button (to disable or to reenable); simultaneous contact will not 
allow the Pad Lock button to work properly. 



26 Startup Guide 



Using Your Computer 
Working in Comfort with a Notebook PC 



Working in Comfort with a Notebook PC 



You can use your HP notebook computer virtually anywhere, anytime. The following 
recommendations should help you work more comfortably. 

Note that if you are using your portable computer as your primary computer, or using it 
for extended periods, you should use it with a full-size keyboard, monitor, and mouse. 
This will give your portable computer the adjustability and comfort features of a desktop 
unit. HP docking accessories offer quick, easy connections to these devices. More 
information on how to prepare your workspace environment and set up your HP 
equipment is available in Working in Comfort, which is preloaded on the hard disk in the 
HP Library (under Start, Programs, HP Library) and available on the Recovery CD in 
\hp\library — as well as at www.hp.com/ergo. (In Windows ME, you can access Working 
in Comfort by clicking Start, Help, Your HP Notebook, Working in Comfort.) 



WARNING Improper use of keyboards and other input devices has been associated with 

ergonomic injury. For more information about reducing your risk, visit our 
ergonomics website or see Working in Comfort in the online HP Library. 

Your mobile work environment 

• Use a chair that provides good support for your lower back. If an adjustable chair is 
not available, you can use a pillow or rolled-up towel to provide lower back support. 

• Try to keep your thighs parallel to the floor and your feet flat on the floor. In a mobile 
environment, you can do this by using a phone book or briefcase to support your feet. 

• Adjust the height of either your work surface or chair to keep your arms in a neutral 
position. Your arms should be relaxed and loose, elbows at your sides, with the 
forearms and hands parallel with the floor. 

• Position your notebook computer display to minimize glare and reflection. For 
example, on an airplane, lower the window shade; or in a hotel room, draw the 
curtains. You also should maintain a comfortable viewing distance — approximately 40 
to 60 cm (16 to 24 inches). Adjust the angle of your display to help keep your head 
angled slightly downward in a comfortable position. 



Startup Guide 27 



Using Your Computer 

Working in Comfort with a Notebook PC 



Using your mobile computer 

• Position the computer so your wrists and hands are in a neutral position. Your wrists 
should be as straight as possible and should not have to bend sideways or more than 
10 degrees up or down. Your HP notebook computer has a built-in palm rest, which is 
ideal for this purpose. 

• Try to type as lightly as possible. The notebook keyboard requires little force to 
activate. 

• Take frequent, short rest breaks — this is especially important in a mobile computing 
environment. 

• Portable computers weigh between approximately 1.5 and 4 kilograms (approximately 
3 to 8 pounds). When traveling, be sure to carry your computer properly to minimize 
strain on your body. Shift the bag containing your notebook equipment frequently 
between your left and right hands and shoulders. 



28 Startup Guide 



Traveling with Your Computer 



Startup Guide 29 



Traveling with Your Computer 
Managing Power Consumption 



Managing Power Consumption 



CAUTION 



When you are not using your computer, you will want to maximize battery operating time 
without compromising performance. It is not necessary to turn the computer off in order 
to reduce power consumption and extend battery life. 

With Windows 98, Windows ME and Windows 2000, Advanced Configuration and 
Power Interface (ACPI) provides both manual and automated tools for reducing power 
consumption. 

• You can set power management options to occur automatically, based on timeout 
values entered. See "To use automated power management" in the Reference Guide. 

• You can also invoke power management options manually at any time by pressing the 
appropriate key. See "To use manual power management" below. 



To use manual power management 

You can manage your computer's power manually whenever you need to. with any of the 
following three levels of power management. 

System Standby 



Action 


Turns off the display and hard disk drive. 


When 


Press the blue standby button 




-OR- 




click Start, Shutdown, Standby 




-OR- 




Configure lid, power button, or sleep 




button to perform the standby action. Then 




close lid or press button. 


Resume 


Press the blue standby button to return to 




your current session. 



System standby can also occur automatically when the timeout setting in the Power 
Management Properties window is reached. (In Windows 98, Windows ME and Windows 
2000, standby and suspend are equivalent terms.) 

Make a habit of saving your work before allowing your computer to go to system 
standby. If there is an interruption in power while the computer is in standby, 
information that has not been saved will be lost. 



30 Startup Guide 



Traveling with Your Computer 
Managing Power Consumption 



System Hibernation 



Action Saves the current session to disk, then 

shuts down. Provides maximum power 
savings while still allowing you to recover 
the current session. Restores network 
connections. 

When Click Start, Shut Down, Hibernate 

(Windows ME and Windows 2000) 
-OR- 

Configure lid, power button, or sleep button 
to perform the hibernation action. Then 
close lid or press button (Windows 98, 
Windows ME, and Windows 2000). 
-OR- 
Press Fn+F12 (in Windows 2000 only) 

Resume Slide the power switch to the left to recover 

your current session. This may take 
several minutes. 



Hibernate mode also occurs automatically when battery power reaches a critically low 
level. See "To respond to a low-battery warning" on page 34. In Windows 98, hibernate 
mode occurs automatically with critical low battery power only; and manual initiation of 
hibernate is not available by default (except, if you wish, you can modify the default 
setting for the power switch or the standby button to manually initiate hibernate mode 
instead). 



Off 
Action 



When 



Resume 



Turning off your computer provides 
maximum power savings. The current 
session is not saved and unsaved data will 
be lost. 

Click Start, Shut Down, Shut down 

(recommended) 

-OR- 

Slide the power button and hold for 4 

seconds 

-OR- 

Configure a power button (same as 

Hibernate mode). 

Slide the power switch to the left to start a 
new session. This may take several 
minutes. 



Startup Guide 31 



Traveling with Your Computer 
Managing Power Consumption 



If the system stops responding and you are not able to turn off the computer as described 
above, you can still recover. See "To reset your computer" on page 21. 

To set power management properties 

1 . Click Start, Settings, Control Panel. 

2. Double-click Power Management in Windows 98; double-click Power Options in 
Windows 2000 and Windows ME. (For details see Windows Help and Support.) 

3. Set the timeout periods you prefer. (You can choose Never, but that setting is not 
recommended for hibernate mode.) 

4. Click OK. 



32 Startup Guide 



Traveling with Your Computer 
Using Battery Power 



Using Battery Power 



You can operate the HP notebook PC on battery power for extended periods, but you 
should be prepared to save your work and shut down if the battery is low. 



To check the battery status 

From the battery status light 




The battery status light reports the following information: 

Green AC attached — battery full 

Amber AC attached — battery charging 

Red AC attached — battery will not accept charge (abnormal) 



Startup Guide 33 



Traveling with Your Computer 
Using Battery Power 



From the Windows taskbar 

The System Tray on the Windows taskbar includes a power icon that allows access to 
more detailed battery status information. The icon looks like a battery when AC is not 
connected. 

• Place pointer over the power icon to display the percentage of charge remaining. 

• Right-click the power icon to view the options for displaying power information. 

• Left-click the power icon to display a menu of the available power schemes. 

From the status panel 

If your computer has a status panel, press the status panel mode button repeatedly until 
you see the battery icon and the percentage of charge remaining. 



To respond to a low-battery warning 

The computer automatically alerts you when the battery power drops to a critically low 
level. First you will hear a high-pitched beep. Then, if you have not taken restorative 
action within a short time, the system hibernates. 

You won't be able to turn the computer on again until you restore power by one of the 
following actions: 

• Plug in the AC adapter (see "To connect AC power" on page 17). 
OR 

• Replace the battery with one that is charged (see "To install the battery" on page 16). 
The system must first be shut down or put into hibernate mode before changing the 
battery. 

Note if you plug in the AC adapter, you can continue to work while your battery recharges. 



34 Startup Guide 



Configuring and Expanding Your Computer 



Startup Guide 35 



Configuring and Expanding Your Computer 
Installing RAM modules 



Installing RAM modules 



The notebook provides an optional memory expansion slot for installing up to two RAM 
expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. 
Replace the RAM module with one of the same speed or faster: a PCI 3 3 socket can use 
either a PC100 or a PC133 module, but a PC100 socket can use only a PC100 module. 
Both the module and the motherboard's socket are marked either "PC100" or "PC133". 

Your computer's computer chips are extremely static-sensitive. Static electricity can 
permanently damage computer chips. Carefully read the following caution information. 

CAUTION Handle the RAM module only by its three nonconnector edges. Otherwise, you may 

damage the module due to electrostatic discharge. Static electricity can permanently 
damage computer chips. It is therefore important to discharge the static electricity 
from your body before touching or installing the memory module. Discharge your 
body's electricity by touching the metal shielding around the connectors on the rear 
of the computer. 



You'll need a small Phillips screwdriver to complete this procedure. 

1. Click the Start Button and select Shut down. 

2. Unplug the AC adapter and remove the battery. 



36 Startup Guide 



Configuring and Expanding Your Computer 
Installing RAM modules 



Remove the RAM expansion cover located on the bottom of the computer, using a 
Phillips screwdriver. 




4. Insert the RAM expansion module into the connector at about a 30° angle until it's 
fully inserted. Then press down at both sides of the module until it latches. If the 
socket is marked "PC100", you can insert either a PC100 or a PC133 module. If the 
socket is marked "PC 133", you must insert a PC 133 module. 

5. Replace the RAM expansion module door. 

6. Insert the battery. 



Startup Guide 37 



Configuring and Expanding Your Computer 
Removing RAM modules 



Removing RAM modules 

After you remove the RAM expansion cover: 




1 . Release the two latches at the sides of the RAM expansion module by pushing them 
gently outward (away from the sides of the module). When you release the latches, the 
free edge of the module pops up. 

2. Pull the module out of the connector. Note the markings on the socket, so you can 
replace the module with a compatible module. 

3. Replace the RAM expansion module door. 



38 Startup Guide 



Configuring and Expanding Your Computer 
Expanding the hibernate partition 



Expanding the hibernate partition 



You can create the hibernate partition by booting from the Recovery CD. The partitioning 
and recovery process takes approximately 10 to 15 minutes. Do not interrupt the process 
or unplug the AC adapter until the process is completed. 

CAUTION This procedure will format the hard disk drive and erase all data on the disk. Be sure 

to back up all data from your hard disk before you begin this procedure. After the 
hard disk drive is formatted, you'll need to reinstall any applications. 



1 . Back up all data from your hard disk. 

2. If you wish to install additional RAM, do so now. 

3. Connect the AC adapter to the computer. 

4. Insert the Recovery CD in the CD-ROM (or DVD) drive. (If your system came with 
two Recovery CDs, insert Disc 1.) 

5. Restart the computer, and when you see the HP logo, press Esc. 

6. Select CD-ROM/DVD Drive as the first boot device, and press Return to continue. 

7. If you want to choose a nondefault partition size, click the Advanced button on the 
Recovery CD window, then select a size from the Hibernate Partition Size drop-down 
list. Note: In Windows 98, the size of the Hibernate Partition must equal or exceed 
the total memory (RAM) in your system. 

8. If you want to create a hibernate partition without recovering the operating system, 
select the "Do not load operating system" checkbox and select one of the partition 
options. 

9. Choose Continue. 

10. Click OK to begin. 

If your system came with two Recovery CDs, you may be prompted to insert Disc 2 
during the partitioning process. 

1 1 . When you are prompted to reboot your computer, remove the Recovery CD and press 
Ctrl+Alt+Delete. 

12. Follow the onscreen instructions for setting up Windows. 

13. When Windows setup is complete, reinstall any applications and restore backed-up 
data. 



Startup Guide 39 



Configuring and Expanding Your Computer 
Expanding the hibernate partition 



40 Startup Guide 



Service and Support 



Startup Guide 41 



Service and Support 

Hewlett-Packard Limited Warranty Statement 



Hewlett-Packard Limited Warranty Statement 



HP warrants to you, the end-user customer, that HP hardware, accessories, and 
supplies will be free from defects in materials and workmanship after the date of 
purchase, for the period specified in the Warranty Duration sheet included with your 
HP computer. HP Pavilion and XE Series Notebooks typically come with a standard 
one-year warranty. Please see your Warranty Duration sheet for more details. If HP 
receives notice of such defects during the warranty period, HP will, at its option, 
either repair or replace products which prove to be defective. Replacement products 
may be either new or equivalent in performance to new. 

HP warrants to you that HP software will not fail to execute its programming 
instructions after the date of purchase, for the period specified in the Warranty 
Duration sheet included with your HP computer, due to defects in material and 
workmanship when properly installed and used. If HP receives notice of such defects 
during the warranty period, HP will replace software which does not execute its 
programming instructions due to such defects. 

HP does not warrant that the operation of HP products will be uninterrupted or error 
free. If HP is unable, within a reasonable time, to repair or replace any product to a 
condition as warranted, you will be entitled to a refund of the purchase price upon 
prompt return of the product. 

HP's limited warranty is valid in any country or locality where HP has a support 
presence for this product and where HP has marketed this product. The level of 
warranty service you receive may vary according to local standards. HP will not alter 
form, fit or function of the product to make it operate in a country for which it was 
never intended to function for legal or regulatory reasons. 

Warranty does not apply to defects resulting from (a) improper or inadequate 
maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by 
HP, (c) unauthorized modification or misuse, (d) operation outside of the published 
environmental specifications for the product, or (e) improper site preparation or 
maintenance. 

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE 
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR 
ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY 
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY 
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or 
provinces do not allow limitations on the duration of an implied warranty, so the 
above limitation or exclusion might not apply to you. This warranty gives you specific 



42 Startup Guide 



Service and Support 
Hewlett-Packard Limited Warranty Statement 



legal rights and you might also have other rights that vary from country to country, 
state to state, or province to province. 

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY 
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS 
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR 
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL 
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN 
CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow 
the exclusion or limitation of incidental or consequential damages, so the above 
limitation or exclusion may not apply to you. 

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE 
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND 
ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO 
THE SALE OF THIS PRODUCT TO YOU. 



Startup Guide 43 



Service and Support 

Getting Support for Your HP Notebook PC 



Getting Support for Your HP Notebook PC 

HP offers a number of ways that you can get technical support for your computer. If you 
have questions or problems, here are the resources available to you: 

• Look up information in the electronic Reference Guide. 

• Visit the HP notebook website. 

• Use HP Instant Support on your notebook. 

• Call HP support. 

• Look up information in Microsoft Windows Help and the printed Windows manual. 



To use the Reference Guide 

The Reference Guide is an electronic help system included on your hard disk. To open the 
Reference Guide, select Start, Programs, HP Library, Reference Guide. (On Windows 
ME, select Start, Help, Your HP Notebook, HP Reference Guide.) To locate information 
in the guide, use the Contents, Index, and Search tabs to look for information. The 
Contents tab lists the headings of all the topics in the guide. The Index tab provides an 
alphabetical list of the keywords in the guide; you can locate a keyword either by typing it 
in the box or by scrolling through the list. The Search tab allows you to find specific 
words and phrases. 



To get help from the HP notebook website 

HP has a website on the Internet dedicated to HP notebook owners: 
www.hp.com/notebooks. This website contains information about the various HP 
notebook models, warranties, support, and special promotions. 

To get help with your computer at this website, click on Technical Support. In the 
technical support area, you will have access to: 

• answers to frequently asked questions 

• software, driver, and BIOS updates 

• electronic manuals 



44 Startup Guide 



Service and Support 
Getting Support for Your HP Notebook PC 



• troubleshooting solutions 

• self-help tools 

• the basic services included with your warranty, as well as descriptions of enhanced 
and custom services 

• latest support telephone numbers for HP products 

To use HP Instant Support 

Available at no charge, HP Instant Support is a value-added service, featuring web-based 
automated diagnosis and resolution capabilities. It can be personalized to meet your 
business needs, delivering the support experience that works for you and accelerating the 
resolution of computing problems. 

Choose either automated Self-Service, for online delivery of answers, or Smart Solutions, 
which utilizes Instant Support's "smart search" function. This intelligent tool allows you 
to describe problems in everyday language, then wizards you through a variety of user- 
friendly support options. Find more information about Instant Support on our external 
website at www.hp.com/hps/instant/index.htm. 



To call HP for Service and Support 

If you are unable to solve a problem with your computer, you can call the HP Customer 
Care Center. The Customer Care Center will assist you at no charge during the term of the 
warranty, for warranty-related questions; you are responsible only for cost of the 
telephone call. During the free assistance period, HP will assist with questions about: 

• applications and operating systems included with your computer 

• HP-described operation environments and conditions 

• HP accessories, HP upgrades, and basic operation and troubleshooting 
HP will not be able to help with questions about: 

• non-HP hardware, software, operating systems, or usage not intended for — or not 
included by HP with — the product 

• how to repair the product yourself 

• product development or custom installations 

• consulting 



Startup Guide 45 



Service and Support 

Getting Support for Your HP Notebook PC 



To locate the Customer Care Center in your area, check the following table. HP Customer 
Care Centers will assist you for free during the term of the warranty; you are responsible 
only for the cost of the telephone call. Check the HP notebook website 
(www.hp.com/notebooks) for the most complete and current list of phone numbers. 

If the HP notebook product is not normally sold and supported by HP in the country of 
use, the customer must call one of the supported HP Customer Care Centers located 
nearest the region. Currently, OmniBook XE3 and Pavilion notebook service and support 
assistance is only provided in the following countries: 



Pavilion Series Notebooks 

US & Canada 
France 
Mexico City 

Mexico (outside Mexico City) 
United Kingdom 
OmniBook XE3 Series 

North America 

United States 
Canada 
Latin America 

Mexico City 

Mexico (outside Mexico City) 
Asia Pacific 

Australia 

Hong Kong 

Japan 

Malaysia 

New Zealand 

People's Republic of China 

Singapore 

Taiwan 
Europe 

Austria 

Belgium (Dutch) 

Belgium (French) 

Czech Republic 

Denmark 

English (from outside UK) 

Finland 

France 

Germany 



(970)635-1000 
+33 (0)1 43 62 34 34 
+52 58 9922 
+52 01 800 472 6684 
+44(0)207 512 52 02 



+1 (970)635-1000 
+1 (905) 206-4663 

+52 58 9922 

+52 01 800 472 6684 

+61 (0)3 8877 8000 
+852 800 96 7729 
+81 (0)3 3335 8333 
+60 (0)3 295 2566 
+64 (0)9 356 6640 
+86 800 810 5959 
+65 272 5300 
+886(2)2717 0055 

+43(0)7114 20 1080 
+32 (0)2 626 8806 
+32 (0)2 626 8807 
+42(0)2 6130 7310 
+45 39 29 4099 
+44(0)207 512 52 02 
+358 (0)203 47 288 
+33 (0)1 43 62 34 34 
+49(0)180 52 58 143 



46 Startup Guide 



Service and Support 
Getting Support for Your HP Notebook PC 



Greece 
Hungary 
Ireland 
Italy 

Netherlands 
Norway 
Poland 
Portugal 

Russia (Moscow) 
Russia (St. Petersburg) 
Spain 
Sweden 
Switzerland 
Turkey 

United Kingdom 
Africa/Middle East 
Israel 
Republic of South Africa 



+30(0)1 619 6411 
+36(0)1 382 1111 
+353 (0)1 662 5525 
+39 02 264 10350 
+31 (0)20 606 8751 
+47 22 1 1 6299 
+48 22 519 06 00 
+351 21 317 6333 
+7 095 797 3520 
+7 812 346 7997 
+34 902 321 123 
+46(0)8 619 2170 
+41 (0)848 80 1111 
+90(216)579 71 71 
+44(0)207 512 52 02 

+972 (0)9 952 4848 
+27(0)86-000-1030 



Startup Guide 47 



Service and Support 
Obtaining Repair Service 



Obtaining Repair Service 



To receive warranty repair service 

To receive warranty repair service for OmniBook XE3 and Pavilion Notebook Series, 
contact the appropriate HP Customer Care Center. Check "To call HP for Service and 
Support" on page 45 for the phone number. 

Currently, HP Pavilion Notebook PC service is only provided in the United States. 

The support technician will help qualify your unit for warranty repair, based on the 
warranty applicable to your unit and original purchase date, and will provide you with 
repair processes. If the HP notebook product is not normally sold and supported by HP in 
the country of use, it must be returned to a supported country for services. Warranty 
service may include the cost of shipping, handling, duties, taxes, freight, or fees to or 
from the service location. 

To repair your computer outside the warranty period 

If your PC is no longer in the warranty period, contact the appropriate Customer Care 
Center. The HP support person will let you know about repair charges and processes. 



To prepare your computer for shipment 

1 . Important. Back up the contents of your hard disk drive to floppy disks, tape, or a 
network drive. 

While your computer is being repaired, the hard disk may be replaced or reformatted. 

2. Hewlett-Packard cannot guarantee the return of removable components. Please 
remove the following before you send your computer for service: 

• PC cards 

• AC adapter and power cord 

• CDs in the CD player 

• floppy disks in the floppy disk drive 



48 Startup Guide 



Service and Support 
Obtaining Repair Service 



3. When shipping your computer to Hewlett-Packard, please use the original product 
packaging or other substantial packaging in order to avoid damage in transit. Make 
sure to wrap at least 3 inches of protection around the unit and the courier will put it 
into one of their boxes. 

HP recommends that you leave the hard disk drive in the computer when you send it for 
repair. When the computer is returned, you can restore your data from the backup you 
made. If you nevertheless want to remove the hard disk drive for this (or some other) 
reason, see "Removing and Reinstalling the Hard Disk Drive" on page 60. 



Startup Guide 49 



Solving Problems with Your Computer 



Startup Guide 51 



Solving Problems with Your Computer 
Troubleshooting Techniques 



Troubleshooting Techniques 



This section contains solutions to a few common problems and troubleshooting 
techniques for your HP notebook PC. Here in the Startup Guide, you will find 
suggestions about situations that might occur when you cannot access information on your 
computer. A more complete set of troubleshooting solutions and techniques is in the 
electronic Reference Guide. 



Display problems 

If the computer is on, but the screen is blank 

• Try pressing Fn+F2 or Fn+F4 to increase the brightness. 

• Press Fn+F5 in case the internal display was disabled. (Do this three times to return to 
the state you started from.) 

• If the computer is cold, allow it to warm up. 
If the screen is difficult to read 

• Check whether the display resolution is set to its default setting — 800x600 for 12" 
TFT and 13" HPA displays or 1024x768 for 13", 14", and 15" TFT displays. 

1 . Click Start, Settings, Control Panel. 

2. Double-click Display. 

3. Click the Settings tab. 

If part of the Windows desktop is not visible and you have to scroll down to see the 
taskbar 

• Your display resolution may be set to a higher resolution than your display is capable 
of showing. 

1 . Click Start, Settings, Control Panel. 

2. Double-click Display. 

3. Click the Settings tab. 

4. Move the Screen area arrow to 800x600 pixels if you have a 12" display, 
1024x768 if you have a 13", 14", or 15" display. 



52 Startup Guide 



Solving Problems with Your Computer 
Troubleshooting Techniques 



5. Click OK. 

If the Windows desktop does not fill the entire display and you have a black border 
surrounding the Windows desktop 

• Enlarge the screen area (Control Panel, Display, Settings tab, move arrow under 

Screen area); 

If an external display does not work 

• Check the connections. 

• Press Fn+F5 in case the external monitor was disabled. (Do this three times to return 
to the state you started from.) 

• The external monitor may not be detected. In the BIOS Setup utility, try setting Video 
Display Device to LCD/CRT in the Main menu. 

You may also want to test the display with diagnostics. See "Testing Hardware 
Operation" in the Reference Guide. 



Power and battery problems 

If the computer turns off immediately after it turns on 

• Battery power is probably extremely low. Plug in the AC adapter or insert a newly 
charged battery. 

If the computer keeps beeping 

• The computer beeps for 15 seconds when the battery is low. Save your work, shut 
down Windows immediately, and insert a charged battery or plug in the AC adapter. 

If the computer has a short operating time 

• Try conserving power by setting power timeouts to shorter periods. In Windows, you 
can adjust these settings in the Power Management (or Power Options) Properties 
window in Control Panel. 

• If you are running any applications with an automatic save feature, such as MS Word 
for Windows, you can extend the save time or disable this feature to reduce hard disk 
access. 

• If the operating time has become shorter and the battery is more than a year or two 
old, you may need to replace the battery. 

• Set the display brightness to the lowest comfortable level. 



Startup Guide 53 



Solving Problems with Your Computer 
Troubleshooting Techniques 



Heavy modem use can affect battery operating time. 

PC card use can affect battery operating time. 

f the battery doesn't charge 

Make sure the AC adapter is plugged into the power source and that the light on the 
adapter is on. 

If you're using a power strip, remove the AC adapter from the power strip and plug it 
directly into a wall outlet. 

Check that the battery is fully installed and locked in place. 

Turn off the computer, then check that the battery contacts are clean and that the AC 
adapter cables are fully plugged in. 

Move the computer away from any nearby heat source. Unplug the AC adapter and 
allow the battery to cool down. An elevated battery temperature prevents charging. 

If another battery is available, try it. 

If another AC adapter is available, try it. 

f the Time Remaining percentage for the battery is not correct 

The Time Remaining value on the power (battery) icon is an estimate based on your 
current usage, not a precise value. 

f the computer stops responding 

Press Ctrl+Alt+Del to end the application that is not responding. 

Slide the power switch to the left, hold it for at least five seconds, and release it to turn 
off the computer. Then slide the power switch again to turn the computer back on. 

If nothing happens, insert a paper clip into the system-off button on the left side of the 
computer. Then slide the power switch to turn the computer on. 

f the computer doesn't standby as expected 

If you have a connection to another computer, the computer doesn't standby if the 
connection is actively in use. 

• If the computer is performing an operation, it normally waits for the operation to 
finish. 

You may also want to test the power management system with diagnostics. See "Testing 
Hardware Operation" in the Reference Guide. 



54 Startup Guide 



Solving Problems with Your Computer 
Troubleshooting Techniques 



Startup problems 

If the computer doesn't respond at turn-on 

• Connect the AC adapter. 

• Slide the power switch to try turning on the unit. 

• Use the system-off button to reset the computer. 

• If you get no response, remove the battery and AC adapter, remove any PC cards, and 
undock the computer — then plug in the AC adapter and try resetting. 

• If you still get no response, call HP for assistance. 
If the computer doesn't boot from battery power 

• Make sure the battery is properly inserted and fully charged. 

• Check battery contacts. 

• If another battery is available, try it. 

If the computer doesn't boot from the floppy disk drive 

• Check the boot order in the BIOS Setup utility. 

1 . Click Start, Shut Down, Restart. 

2. When you see the HP logo, press F2 to start the BIOS Setup utility. 

3. Tab to the Boot menu. The default boot order is (1) Hard Drive, (2) Floppy Drive, 
and (3) CD-ROM/DVD Drive. 

4. Select Floppy Drive for first boot device. 

5. Exit the BIOS Setup utility. 



Startup Guide 55 



Solving Problems with Your Computer 
Troubleshooting Techniques 



Standby and resume problems 

If the computer takes a long time to resume after being on standby 

• In Windows, the computer can take a minute or longer to resume when a network card 
is installed. While the operating system is loading drivers and checking hardware and 
network connections, you will see a blinking cursor on your display. As soon as the 
hardware has been reinitialized, the Windows desktop will appear. 

If the operating system hangs after you have gone on standby or resumed 

• Your system may hang if you dock or undock your notebook while you are in the 
process of going on standby or resuming the computer. Make sure your computer has 
completely finished going on standby or completely resumed before you dock or 
undock it. 



56 Startup Guide 



Solving Problems with Your Computer 
Testing Hardware Operation 



Testing Hardware Operation 



The DiagTools program provides two levels of testing: 

• Automated testing using the basic hardware test. 

• Advanced testing using individual hardware tests. 

The tests are designed to run after the system reboots. This ensures that the computer will 
be in a predictable state, so the diagnostic program can properly test the hardware 
components. The tests are nondestructive and are intended to preserve the state of the 
computer. The computer reboots when you exit the program, so that drivers can be 
loaded. 

To run the diagnostic test 

1. Reboot the computer and, when you see the HP logo, press F10. 

2. When you see the initial diagnostics screen, press F2 twice to continue. 

3. When the hardware detection finishes, check the list of detected hardware. 

If a device is not detected or fails its test, it may be configured incorrectly in the 
BIOS. You can confirm the problem by running BIOS Setup utility and checking the 
settings. 

4. Press F2 twice to run the basic hardware test. 

5. If you want to run additional hardware tests, press F2 twice. From the advanced test 
screen, select and run the appropriate tests. Tests are not listed if no such hardware is 
detected. Press the following keys to run tests: 

Enter Runs the highlighted test. 

F5 or Marks or unmarks the highlighted test. 

Space 

F6 Marks or unmarks all tests in the current 

menu. 

F7 Marks or unmarks all tests in all menus. 

6. When you have finished running advanced tests, press Esc to exit. 



Startup Guide 57 



Solving Problems with Your Computer 
Testing Hardware Operation 



7. If you want to view or save system and test information, press F4 repeatedly (twice if 
you are at the advanced test screen, three times from the basic test screen) to create a 
Support Ticket log file. (You will need a blank floppy disk to save the Support 
Ticket — or you can save it on the hard disk by following onscreen instructions.) 

8. If you want to view the Support Ticket, press F7. 

9. Press F3 twice to exit and reboot. 



58 Startup Guide 



Solving Problems with Your Computer 
Recovering and Reinstalling Software 



Recovering and Reinstalling Software 



You can use the Recovery CD to recover an original build. If you need to recover a 
specific application, you can reinstall the software directly from your hard drive; for 
instructions, see "To recover an application" in the Reference Guide. 

The Recovery CD provides the HP notebook-specific Windows drivers to configure your 
custom system. You can find drivers: 

• On the hard drive under c:\hp\drivers. 

• On the Recovery CD, under \hp\drivers. 

• On the HP notebook website at www.hp.com/notebooks. This website contains the 
latest updates of software drivers for your computer. 

To recover the factory installation of your hard disk 

The following procedure describes how to recover the original Windows software and 
operating system that came with your computer. 



CAUTION This procedure will format the hard disk drive. After the hard disk drive is 

formatted, you'll need to reinstall any applications. Reformatting the hard disk 
drive will erase all data on the disk. 



1 . Back up all data from your hard disk. 

2. Connect the AC adapter to the computer. 

3. Insert the bootable Recovery CD in the CD-ROM drive. 

If the computer is turned off, you must insert a straightened paper clip into the hole on 
the front of the drive in order to open it. 

4. Reboot and, when you see the HP logo, press Esc. 

5. Select the CD-ROM drive as the first boot device and reboot. 

You can find more details about recovering the factory installation of Windows on the 
Recovery CD: the file readme.txt is in the CD's root directory. 

The recovery process can take about 10 or 15 minutes. Do not interrupt the process or 
unplug the AC adapter until the process is completed. 



Startup Guide 59 



Solving Problems with Your Computer 
Removing and Reinstalling the Hard Disk Drive 



Removing and Reinstalling the Hard Disk Drive 



Removing the hard disk drive is not a simple task since, to improve stability, the drive is 
located in the middle of the computer. If you do need to remove it, HP recommends that 
you back up your data and allow a qualified service person to do it. If you decide to 
remove the drive yourself, follow these instructions carefully. 



If you decide to remove the hard disk drive 



1 . Shut down the computer, unplug the AC adapter, and remove the battery. 

2. Close the display, and from the rear of the computer remove the two Phillips screws 
from the back of the plastic hinge covers. 



CAUTION 




3. Lean the display backward as far as possible, so that it is out of the way. 

Do not touch metal surfaces inside the computer until they have cooled off, 
especially if the computer has just been running. 

4. Carefully pry up the plastic cover above the keyboard at the hinges, using a flathead 
screwdriver, and remove it. 




60 Startup Guide 



Solving Problems with Your Computer 
Removing and Reinstalling the Hard Disk Drive 



WARNING 



5. Unscrew the four Phillips screws at the top of the keyboard. (They remain attached to 
the keyboard.) 




Handle the hard drive by its edges only, since static electricity can permanently 
damage computer parts. Before touching the interior of the computer, discharge 
static electricity by touching the metal shielding around the connectors on the rear 
of the computer. 

6. Slide the keyboard backward to detach it, then tilt it forward and turn it upside down. 
(Keep the keyboard cable attached.) 




7. Unscrew the four Phillips screws from the sides of the hard disk drive case. (They 
remain attached to the case.) 

8. Tilt up the rear of the hard disk drive case and, pulling gently by the strap, detach it 
from the connector and lift it out of the computer. 




Startup Guide 61 



Solving Problems with Your Computer 
Removing and Reinstalling the Hard Disk Drive 



To install the hard disk drive again 

If you have removed the hard disk drive when you shipped the computer for service or for 
some other reason, here's how to install it again: 

1 . Unplug the AC adapter and remove the battery. 

2. Close the display, and from the rear of the computer remove the two Phillips screws 
from the back of the plastic hinge covers. 

3. Lean the display backward as far as possible, so that it is out of the way. 

4. Carefully pry up the plastic cover above the keyboard at the hinges, using a flathead 
screwdriver, and remove it. 

5. Unscrew the four Phillips screws at the top of the keyboard. (They remain attached to 
the keyboard.) 

6. Slide the keyboard backward to detach it, then tilt it forward and turn it upside down. 
(Keep the keyboard cable attached.) 

7. Important. Move the wires to the left of the drive location out of the way. 

8. Tilt up the rear of the hard disk drive you want to install and — rocking it carefully side 
to side — push the drive forward into the connector. 

9. Fasten the hard disk drive with the four attached Phillips screws in the sides of the 
case. 

10. Tilt the keyboard back, slide the flanges on the front edge forward into the slots, and 
fasten the keyboard with the four attached Phillips screws at the top. 

1 1 . Replace the plastic cover that is above the keyboard, front edge first. 

12. Hold both hinge covers and snap the plastic cover in place. If necessary, push 
downward at each end of the cover to secure it. 

13. Close the display and replace the two screws at the rear of the hinge covers. 

14. Insert the battery, connect the AC adapter, and press the reset button. 

15. If necessary, restore the original Windows software and operating system with the 
Recovery CD. 



62 Startup Guide 



Specifications and Regulatory Information 



Startup Guide 63 



Specifications and Regulatory Information 
Hardware and Software Specifications 



Hardware and Software Specifications 



You will find detailed information about your computer's hardware and software 
specifications in the Reference Guide. For the most up-to-date information on HP 
notebook PC specifications, go to the HP notebook website at www.hp.com/notebooks. 



64 Startup Guide 



Specifications and Regulatory Information 
Safety Information 



Safety Information 



Power Cords 

The power cord supplied with the notebook AC adapter should match the plug and 
voltage requirements for your local area. Regulatory approval for the AC adapter has 
been obtained using the power cord for the local area. However, if you travel to a 
different area and need to connect to a different outlet or voltage, you should use one of 
the power cords listed below. To purchase a power cord (including one for a country not 
listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or 
sales office. 



Country 


Rated Voltage and 
Current 


HP Part Number 


Canada 
Mexico 
Philippines 
Taiwan 
United States 


125 Vac (3 A) 


8120-6313 


Europe 
Egypt 
Israel 
Saudi Arabia 


250 Vac (2.5 A) 


8120-6314 


Hong Kong 
Singapore 
United Kingdom 


250 Vac (2.5 A) 


8120-8699 


Australia 
New Zealand 


250 Vac (2.5 A) 


8120-6312 


Japan 


125 Vac (3 A) 


8120-6316 


India 
South Africa 


250 Vac (2.5 A) 


8120-6317 


People's Republic of China 


250 Vac (2.5 A) 


8120-8373 



Startup Guide 65 



Specifications and Regulatory Information 
Safety Information 



Battery Safety 



Note The following batteries are compatible only with selected HP notebook computers: 

-HPF2109/NiMH 
- HP F2024A/Lilon 9-cell 
-HPF2193/LiIon6-cell 

While your computer may be shipped with any of these batteries, only the 
HP F2024A/Lilon 9-cell battery is available as a replacement after purchasing your 
notebook. 

• To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal 
object to touch the battery contacts. 

• The battery pack is suitable for use only with compatible HP notebook models. Check 
the "Support and Service" section of this Startup Guide for your local HP contact. 

• Do not disassemble. There are no serviceable parts inside. Do not dispose of the 
battery pack in fire or water. 

• Handle a damaged or leaking battery with extreme care. If you come in contact with 
the electrolyte, wash the exposed area with soap and water. If it contacts the eye, flush 
the eye with water for 15 minutes and seek medical attention. 

• Do not expose the battery pack to high storage temperatures, above 60° C (140° F). 

• When discarding a battery pack, contact your local waste disposal provider regarding 
local restrictions on the disposal or recycling of batteries. 

• To obtain a replacement battery, contact your local dealer or HP sales office. 

• Do not charge the battery pack if the ambient temperature exceeds 45° C (1 13° F). 

• When discarding a battery pack, contact your local waste disposal provider regarding 
local restrictions on the disposal or recycling of batteries. 



(fit) Batterij Diet 
— weggooien, maar 
in lever en a la KCA. 



66 Startup Guide 



Specifications and Regulatory Information 
Safety Information 



Laser Safety 



The CD-ROM and DVD drives used with the HP notebook PC are certified as Class 1 
laser devices according to the U.S. Department of Health and Human Services (DHHS) 
Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 
(EN60825 / EN60825-1). These devices are not considered harmful, but the following 
precautions are recommended: 

• Ensure proper use by reading and following the instructions carefully. 

• If the unit requires service, contact an authorized HP representative — see the "Support 
and Service" section of this Startup Guide. 

• Do not attempt to make any adjustment of the unit. 

• Avoid direct exposure to the laser beam — do not disassemble the drive. 



CLASS 1 LASER PRODUCT 
LASER KLASSE 1 



LED Safety 



The infrared port located on the back panel of the notebook is classified as a Class 1 LED 
(light-emitting diode) device according to International Standard IEC 825-1 
(EN60825-1). This device is not considered harmful, but the following precautions are 
recommended: 

• If the unit requires service, contact an authorized HP service center — see the "Support 
and Service" section of this Startup Guide. 

• Do not attempt to make any adjustment of the unit. 

• Avoid direct eye exposure to the infrared LED beam. Be aware that the beam is 
invisible light and cannot be seen. 

• Do not attempt to view the infrared LED beam with any type of optical device. 



CLASS 1 LED PRODUCT 
LEDSCHUTZKLASSE 1 PRODUKT 



Startup Guide 67 



Specifications and Regulatory Information 
Regulatory Information 



Regulatory Information 



This section presents information that shows how the HP notebook PC complies with 
regulations in certain regions. Any modifications to the computer not expressly approved 
by Hewlett-Packard could void the authority to operate the HP notebook PC in these 
regions. 



U.S.A. 

The HP notebook PC generates and uses radio frequency energy and may interfere with 
radio and television reception. The HP notebook PC complies with the limits for a Class 
B computing device as specified in Part 15 of FCC Rules, which provide reasonable 
protection against such interference in a residential installation. In the unlikely event that 
there is interference to radio or television reception (which can be determined by 
removing the unit's batteries and AC adapter), try the following: 

• reorienting or relocating the receiving antenna 

• relocating the computer with respect to the receiver 

• connecting the computer's AC adapter to another power outlet 

Connections to Peripheral Devices 

To maintain compliance with FCC Rules and Regulations, use properly shielded cables 
with this device. 

For more information, consult your dealer, an experienced radio/television technician, or 
the following booklet, prepared by the Federal Communications Commission: How to 
Identify and Resolve Radio-TV Interference Problems. This booklet is available from the 
U.S. Government Printing Office, Washington, DC 20402, Stock Number 
004-000-00345-4. At the first printing of this manual, the telephone number was (202) 
512-1800. 



68 Startup Guide 



Specifications and Regulatory Information 
Regulatory Information 



Declaration of Conformity (U.S.A.) 

Responsible Party: Hewlett-Packard Company 

Manager of Corporate Product Regulations 
3000 Hanover Street 
Palo Alto, CA 94304, U.S.A. 
+1 (650)857-1501 

declares that the product 
Trade name: Hewlett-Packard Company 

Product name: Notebook PC 

Model Number(s): OmniBookXE3, Pavilion N5D series, Pavilion XHD 

series Notebook PC 

(D is any digit 0-9) 

complies with Part 1 5 of the FCC Rules. 

Operation is subject to the following two conditions: 

1 . This device may not cause harmful interference, and 

2. This device must accept any interference received, 
including interference that may cause undesired operation. 



Canada 

This digital apparatus does not exceed the Class B limits for radio noise emissions from 
digital apparatus as set out in the radio interference regulations of the Canadian 
Department of Communications. 

Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites 
applicables aux appareils numeriques de Classe B prescrites dans le reglement sur le 
brouillage radioelectrique edicte par le Ministere des Communications du Canada. 



European Union 

The equipment has been approved in accordance with Council Decision 98/482/EC for 
pan-European single terminal connection to the public switched telephone network 
(PSTN). However, due to differences between the individual PSTNs provided in different 
countries, the approval does not, of itself, give an unconditional assurance of successful 
operation on every PSTN network termination point. 

In event of problems, you should contact your equipment supplier in the first instance. 



Startup Guide 69 



Specifications and Regulatory Information 
Regulatory Information 



This equipment has been designed to work in all of the countries of the European 
Economic Area (Public Switched Telephone Networks). Network compatibility is 
dependent on internal software settings. Contact your equipment supplier if it is necessary 
to use the equipment on a different telephone network. For further product support, 
contact Hewlett-Packard at the phone numbers provided in your Reference Guide. 



Japan 



Japan Telecommunications Approval 

JATE approval number: A00-0143JP, A00-0434JP 
Name of Equipment: T18M038.00, T18N040.00 

Russia 

TTpo/ryKT cepTHchmrHpoBaH b cncreMe TOCT P 
MofleM cepTH(J)HirHpoBaH b cHCTeMe 3JIEKTPOCB>I3t 



<E 




International 

This product incorporates copyright protection technology that is protected by method 
claims of certain U.S. patents and other intellectual property rights owned by Macrovision 
Corporation and other rights owners. Use of this copyright protection technology must be 
authorized by Macrovision Corporation and is intended for home and other limited 
viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse 
engineering or disassembly is prohibited. 

Products sold internationally by Hewlett-Packard and its authorized dealers meet the 
specifications listed on the following pages. 



70 Startup Guide 



Manufacturer's Name: 
Manufacturer's Address: 



Specifications and Regulatory Information 
Regulatory Information 



Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) 

Hewlett-Packard Company 

Hewlett-Packard Company 
Mobile Computing Division 
19310 Pruneridge Ave. 
Cupertino, CA 95014, U.S.A. 



declares that the following product 

Product Name: HP notebook PC 



Model Numbers: 
Product Options: 



OmniBook XE3, Pavilion N5D series, Pavilion XHD series Notebook PC (D is any digit 0-9) 
All 



conforms to the following product specifications 

Safety: IEC 950: 1991 +A1,A2,A3,A4 / EN 60950: 1992 +A1,A2,A3,A4,A11 



EMC: 



Telecom: 

Supplementary 
Information: 



IEC 60825-1: 1993 +A1/EN60825-1: 1994 +A11 Class 1 (LED) 
GB4943-1995 

CISPR22: 1 993 +A1.A2/ EN 55022: 1994 +A1, 1995 +A2: 1997, Class B [1] 
EN 61000-3-2:1995 +A1: 1998 +A2: 1998 / EN 61000-3-3:1995 
GB9254-1988, FCC Title 47 CFR, Part 15 Class B/ANSI C63.4: 1992 
AS/NZS 3548: 1995 Rules and Regulations of Class B 
EN50082-1: 1997 
EN 61000-4-2: 1995: 4kV CD, 8kV AD, EN 61000-4-3: 1995: 3V/m 
EN 61000-4-4: 1995: 0.5kV Signal Lines, 1kV Power Lines 
EN 61 000-4-5: 1 995, EN 61 000-4-6: 1 996, EN 61 000-4-1 1 : 1 994, ENV 50204: 

TBR 21 : 1 998, EG 201 1 21 : 1 998 



1995 



The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC 
Directive 89/336/EEC, amended by 92/31/EEC & 93/68/EEC, and the R&TTE Directive 1999/5/EC (Annex II) 
and carries the CE marking accordingly. 

[1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this 
device may not cause harmful interference, and (2) this device must accept any interference received, including 
interference that may cause undesired operation. 

The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on all power systems, 
other than IT power systems. 



Corvallis, OR, January 04, 
2001 



cc 



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European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger StraBe 130, 71034 Boeblingen, 
Germany. Fax: +49 7031 143143). 

USA Contact: Hewlett Packard Co., Corporate Product Regulations Manager, 3000 Hanover Street, Palo Alto, CA 94304, U.S.A. 
Phone: +1 (415)857-1501. 



Startup Guide 71 



Index 



AC adapter 

connecting, 17 

location, 12 
ACPI, 30 
address, HP website, 9 

B 

battery 

installing, 16 

latch location, 13 

location, 13 

low power warning, 34 

recharging, 16 

safety, 66 

status, 33 

status light, 14 

troubleshooting, 53 
BIOS 

updating, 44 
bottom view, 13 



Caps lock status light, 14 
CD-ROM 

access light, 14 

buttons, 15 

drive location, 10 
CD-RW 

access light, 14 

drive location, 10 
click buttons location, 10 
computer support, 44 
copyrights, 2 

D 

diagnostic testing, 57 
display 

troubleshooting, 52 
docking connector location, 13 
drivers 

updating, 44 
DVD 

access light, 14 

buttons, 15 

drive location, 10 



eject button, PC cards, 12 
ergonomics, 27 



factory installation, 59 
floppy disk drive 

access light, 14 

location, 12 
Fn key, 24 
front view, 1 1 

H 

hard disk drive 

access light, 14 

installation, 62 

location, 13 

removal, 60 
hardware 

testing, 57 
headphone jack location, 11 
hibernate, 31 

hibernate partition, creating, 39 
hot keys, 24 
HP Customer Care telephone 

numbers, 46 
HP notebook website, 44 
HP Notes, 9 
HP warranty, 42 

I 
infrared 

port location, 12 
installing hard disk drive, 62 
inventory, 8 

K 

Kensington lock slot location, 12 

L 

LAN 

port location, 10 
laser safety, 67 
latch location, 1 1 
LED safety, 67 
license agreement, 3 



M 
microphone 

jack location, 12 

location, 10 
modem 

built-in, 18 

port location, 10 
MP3 

buttons, 15 
multimedia buttons, 15 

location, 11 

N 
notebook 

bottom view, 13 

front view, 1 1 

rear and left view, 12 

support, 44 

top and right view, 10 
Num lock 

status light, 14 

O 

on/off switch 

location, 10 

using, 19 
One-Touch buttons 

location, 10 



Pad Lock button location, 10 
parallel port 

location, 12 
PC card 

slot location, 12 
phone line, connecting, 1 8 
plug requirements, 65 
pointing device 

location, 10 

using, 25 
power 

connecting AC, 17 

resetting, 21 

standby, 30 

status light, 14 

switch location, 10 

troubleshooting, 53 
power cords, 65 



Startup Guide 73 



power management, 30 

manual, 30 

setting properties, 32 
PS/2 

port location, 12 



Quick Start sheet, 9 

R 

RAM, installing, 36 
rear and left view, 12 
recovering 

hard disk, 59 

software, 59 
Recovery CD 

using, 59 
registering computer, 20 
regulatory information, 68 
removing hard disk drive, 60 
repair 

service, 48 

shipment, 48 
resetting computer, 21 
resume, troubleshooting, 56 

S 
safety 

battery, 66 

laser, 67 

LED, 67 

power, 65 

voltage, 65 
scroll lock status light, 14 
scroll toggle location, 10 



security connector location, 12 
serial port 

location, 12 
setting up, 16 
shutting down, 30 
software, 8 

license, 3 

updates, 44 
standby, 30 

button location, 10 

troubleshooting, 56 
startup, troubleshooting, 55 
status lights 

battery, 33 

location, 10, 14 

power, 19 
status panel 

location, 11 
support, 44 

telephone, 45 
system-off button 

location, 12 

resetting, 21 



telephone 

numbers, 46 

support, 45 
testing hardware, 57 
top and right view, 10 
touch pad 

location, 10 

using, 25 
troubleshooting, 52 

battery, 53 



display, 52 

power, 53 

resume, 56 

standby, 56 

startup, 55 
turning off, 30 
turning on, 19, 30 
TV 

port location, 12 

U 
USB 

port location, 12 
User's Guide (electronic), 9 



VGA port location, 12 
views of computer 

bottom, 13 

front, 11 

rear and left, 12 

top and right, 10 
voltage requirements, 65 

W 
warranty, 42 

repair, 48 
website, 9 
Windows 

manual, 9 

setting up, 19 
work environment, 27 
working in comfort, 27 



74 Startup Guide